Privacy Policy

Last updated: September 11, 2026

At Bengal Knowledge 24, accessible from https://www.bengalknowledge24.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document describes our policies and procedures on the collection, use, and disclosure of your personal information when you use our website or purchase our educational materials and e-books, and outlines your privacy rights.

By using our website, purchasing products, or submitting information, you hereby consent to this Privacy Policy and agree to its terms.

1. Interpretation and Definitions

  • Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Bengal Knowledge 24 (operated by Gobinda Barman), West Bengal, India.
  • Account means a unique profile created for you to access our services, digital purchases, or member features.
  • Personal Data means any information that identifies or relates to an individual.
  • Service refers to the Website (https://www.bengalknowledge24.com) and the digital educational products/e-books provided through it.
  • Service Provider means third-party organizations or individuals employed by us to facilitate our service, deliver digital goods, or process online payments.
  • Usage Data refers to data collected automatically when visiting the website (such as duration of page visits or browser diagnostic data).

2. Information We Collect

Personal Data Provided by You

While using our website or placing an order/pre-order for digital e-books and study materials, we collect the following information:

  • First name and last name
  • Email address (used to send purchase receipts and download links for e-books)
  • Phone number / WhatsApp contact number (used to deliver digital materials, notifications, and customer support)
  • Transaction details (order ID, date, purchase amount)

Payment Data & Third-Party Processors

We do not collect, process, or store your credit/debit card numbers, UPI PINs, or bank net banking credentials on our servers. All digital transactions are securely processed through RBI-authorized third-party payment gateways (such as Cashfree Payments / UPI partners). Your payment information is collected and protected directly under the respective payment gateway’s privacy and security protocols.

Usage Data and Cookies

  • We use essential session and persistent cookies to remember your site preferences and keep track of checkout steps.
  • Diagnostic data (such as IP address, browser type, device identifiers, and pages visited) is collected automatically to analyze site performance and maintain security against fraudulent transactions.

3. How We Use Your Information

We use your information strictly for the following purposes:

  • Fulfilling Orders & Delivery: To verify payments and dispatch digital files (PDF e-books, study guides) directly to your registered email and WhatsApp.
  • Customer Support: To answer queries, troubleshoot delivery issues, and handle pre-order inquiries.
  • Important Notifications: To inform you of official release dates, material updates, and transaction receipts.
  • Site Security & Fraud Prevention: To verify authentic transactions and prevent unauthorized access or system abuses.

4. Data Sharing and Disclosure

We respect your privacy and never sell or rent your personal information to third parties. Data is disclosed only in the following scenarios:

  • With Authorized Service Providers: With third-party payment gateways (e.g., Cashfree Payments) and communication platforms solely to process orders and deliver materials.
  • Legal Obligations: If mandated by Indian law enforcement, court order, or regulatory authorities to comply with financial and administrative compliance standards.

5. Data Retention & Deletion Rights

  • We retain your contact information and transaction logs only as long as necessary to provide service, maintain statutory financial records, and resolve potential disputes.
  • You reserve the right to request deletion or modification of your stored contact details by contacting us directly. Records required by law or necessary for fraud prevention may be retained as permitted under applicable regulations.

6. Children’s Privacy

Our services and educational materials are not directed to children under 13 years of age without parental oversight. We do not intentionally harvest data from minors without parental consent. If you suspect an underage user has provided personal details on our site without consent, notify us immediately so we can remove the data.

7. Changes to this Policy

We may periodically update this policy to align with technological, regulatory, or operational changes. Updated versions will be published directly on this page along with a revised “Last updated” date.

8. Contact Us

If you have questions, corrections, or concerns regarding this Privacy Policy, reach out to us directly: